Refund policy
At OJAYA, we want you to be happy with your purchase. If something isn’t quite right, please review our return policy below.
Returns
You may request a return within 7 calendar days of your order being delivered. To be eligible for a return, the item must be:
- unworn, unused and in the same condition in which it was received;
- returned with all original tags, labels, packaging and accessories intact; and
- accompanied by your order details.
Items that show signs of wear, washing, alteration, damage caused after delivery, removed tags, stains, odours or other signs that they are no longer in their original condition may not be accepted for a return.
A return must be requested within the 7-day return period. Please do not send an item back without first submitting a return request and receiving return instructions from OJAYA.
Where you simply change your mind, choose the wrong size, or no longer want an eligible item, the cost of returning the item to OJAYA is your responsibility. Original delivery charges are not refundable for a return.
Incorrect, Damaged or Faulty Items
Please inspect your order when it arrives. If you receive an incorrect item, or an item arrives damaged or faulty, contact OJAYA as soon as possible with your order details and clear photographs or other information reasonably required for us to assess the issue.
Where the item is confirmed to have been supplied incorrectly, damaged or faulty, OJAYA will arrange the appropriate remedy and will not require you to bear reasonable return costs resulting from our error.
Non-Returnable Items
Certain products may not be eligible for returns where this is necessary for hygiene, health, safety or other applicable reasons. Any such restriction will be clearly stated on the relevant product page where applicable.
Sale Items
Unless a product is expressly identified as Final Sale, purchasing an item at a discounted or promotional price does not by itself make the item ineligible for return. Any item designated Final Sale will be clearly identified before purchase, subject to any rights you may have in relation to faulty, damaged, misdescribed or incorrect goods.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your return. If approved, your refund will be issued to your original payment method. The time it takes for the funds to appear in your account may depend on your bank or payment provider. OJAYA does not charge a restocking fee for approved returns.
Cancellations
Orders may be eligible for cancellation before they enter fulfilment or dispatch. Because orders can move through processing quickly, cancellation cannot be guaranteed once processing has begun. Please contact OJAYA as soon as possible if you wish to cancel an order.
Your Legal Rights
Nothing in this policy is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under applicable consumer protection law.
Contact Us
For return, refund or order enquiries, please contact us using the contact details provided on the OJAYA website and include your order number where applicable.