We hope you love your OJAYA find. However, if something isn’t quite right, eligible items may be returned within 7 days of delivery, subject to the conditions below.
RETURN CONDITIONS
To be eligible for a return, your item must:
- Be unworn, unwashed and in its original condition.
- Have all original labels and tags attached.
- Have the OJAYA security tag/ribbon intact and unremoved.
- Be free from stains, makeup, deodorant, perfume, odours or other signs of wear.
- Be returned in a condition suitable for resale.
Please take care when trying on your OJAYA pieces. Items showing signs of wear, damage or alteration may not be accepted for a return.
7-DAY RETURN WINDOW
If you wish to make a return, please contact us within 7 days of receiving your order. Once your return has been approved, you will receive instructions on where and how to send your item.
RETURN DELIVERY
Customers are responsible for the cost of returning change-of-mind items to OJAYA. We strongly recommend using a trackable delivery service, as OJAYA cannot be responsible for returned parcels until they have been received at our designated return location.
REFUNDS
Once your return has been received, it will be inspected to ensure it meets our return conditions. If your return is approved, your refund will be processed to your original payment method.
Please allow a few working days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider. Original delivery charges are not refundable.
FAULTY, DAMAGED OR INCORRECT ITEMS
If you receive an item that is faulty, damaged, incorrect or does not match its description, please contact us as soon as possible with your order details and supporting photographs where appropriate. We will review the issue and provide the appropriate resolution.